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How Do I Contact The Home Office?

You might need to get in contact with the Home Office to find out the status of your application for a UK visa. Find out more about what the methods to get in touch with the Home Office are.

We are a team of specialist UK immigration lawyers based in London. Call us today on 020 4502 8582 for professional help and assistance with your situation.

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    How Can I get in Touch with the Home Office?

    If you want to get in touch with the UK Home Office, you can use one of the following methods:

    • Phone from inside the UK
    • Phone from outside the UK
    • Email from inside the UK
    • Email from outside the UK
    • Send a letter
    • Use an online communication portal
    • Use social media

    Depending on which method you decide to use, you might need to pay certain charges. If you are not sure which method is the most suitable for your query, get in touch with our lawyers. They will analyse your circumstances and will tell you in detail how you should contact the Home Office.

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    How to Reach the Home Office from within the UK?

    Those who are in the UK and want to contact the Home Office by phone should call:

    • +44 (0) 300 790 6268 for General enquiries (opening hours are 09:00 – 16:45 Monday to Thursday, and 09:00 – 16:30 on Friday)
    • +44 (0) 300 123 7379 for EU citizen/settlement application queries (opening hours are 08:00 – 20:00 Monday to Friday, and 09:30 – 16:30 on Saturday and Sunday)
    • +44 (0) 80 8801 0503 for asylum queries (opening hours are 08:30 – 17:00 Monday to Friday)
    • +44 (0) 300 123 4699 for Sponsor and educator queries (opening hours are 11:00 – 15:00 Monday to Thursday)
    • +44 (0) 800 678 1767 for the Coronavirus helpline (opening hours are  09:00 – 17:00 Monday to Friday)

    Alternatively, those who prefer to send their query by email can use the following email addresses:

    How to Reach the Home Office from Outside the UK?

    Those who are abroad but need to contact the Home Office can call +44 (0) 20 3080 0010 or +44 (0) 203 875 4669 for general enquiries. The opening hours are 08:00 – 20:00 Monday to Friday, and 09:30 – 16:30 Saturday and Sunday (UK local time).
    Callers can use these numbers when, for example:

    • They want to get an update on the progress of their UK visa application
    • They are facing technical issues with the online application for a UK visa
    • They have made a mistake in their visa application
    • They cannot access their account
    • They are unable to make a payment to UK Visas and Immigration

    It is also possible to send an email from abroad to UK Visas and Immigration but each enquiry costs £2.74.

    This cost covers the initial email and any follow-up ones.

    Those who use the online portal can expect to get a response within five working days.

    For urgent matters, it is advisable to contact immigration officials by phone.

    Do you need help with how you can contact the home office? our team can help. Contact us

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      How to Contact the Home Office for Help with an Online Application?

      Those who are in the UK and have one of the following issues should send an email to ApplyOnlineE-Support@homeoffice.gov.uk:

      • Having problems with submitting an online visa application
      • Wanting to change details in an already submitted application
      • Having problems entering the sponsor licence number online
      • Receiving error messages when completing an online application
      • Wanting to access the UKVI account

      To receive help with their application, those who contact the Home Office support team must:

      The Home Office support team typically responds within one working day.

      What is the Cost of Contacting the Home Office?

      The cost of contacting the Home Office varies depending on the method used and whether the person is in the UK.
      For those who are in the UK the fees are:

      • Up to £0.10 per minute for landlines beginning with 030
      • Between ​​£0.3 – £0.40 per minute for mobile phones beginning with 030
      • £0.16 per minute for landlines beginning with 02
      • Between £0.3 – £0.65 for mobile phones beginning with 02

      There is no fee for using the Freephone service which includes phone numbers beginning with 0800 and 0808. Similarly, those who send an email to the Home Office while inside the UK do not have to pay any fees.

      Those who want to contact the Home Office from abroad need to pay the following fees:

      • £2.74 per query for the email service of the International Contact Centre
      • £0.69 per minute for the telephone helpline of the International Contact Centre

      How Can London Immigration Lawyers Help?

      At London immigration lawyers, we have a team of highly qualified immigration lawyers who have experience helping clients with a wide range of immigration queries. Our lawyers can analyse your situation and offer professional legal advice. They can help you find solutions to all kinds of problems, no matter how complex they are. They can also help you make sure that your case is as strong as possible, maximising your chances of success.
      If you need to contact the Home Office, our lawyers can tell you in detail which contact method you should choose. And, if you are waiting for a decision regarding a visa application, they can also liaise with the Home Office on your behalf. Thanks to the help of our lawyers, achieving your immigration goals can be stress-free and easy.
      Call our London immigration lawyers on 020 4502 8582 to find out more about the services we offer. We are here to help you in person, via the phone, or online.

      If you have any questions about how you can contact the home office, our team can help. Contact us

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          With our Application Package, your dedicated immigration lawyer will advise you on your application process and eligibility. Your caseworker will then complete and submit your forms to the Home Office on your behalf.

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              By choosing our Appeal Package, you can rely on our lawyers’ legal knowledge and experience to ensure you have the highest chance of a successful appeal. We will also fully represent you in any hearings/tribunals.

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                  Frequently Asked Questions

                  The main address of the UK Home Office is 2 Marsham Street, London, SW1P 4DF, United Kingdom.

                  There are also numerous Service and Support Centres (SSCs) located around the UK. They can be found in the following cities:

                  • Belfast (Her Majesty’s Passport Office, Law Society House, 90-106 Victoria Street, Belfast, BT13GN)
                  • Cardiff (General Buildings, 1st Floor, 31-33 Newport Road, Cardiff, Wales, CF24 0AB)
                  • Croydon (Lunar House, 40 Wellesley Road, Croydon, CR9 2BY)
                  • Glasgow (Festival Court 1, 200 Brand Street, Govan, Glasgow, G51 1DH)
                  • Liverpool (The Capital Building, 6 Union Street, Liverpool, L39PP)
                  • Peterborough (Her Majesty’s Passport Office, Aragon Court, Northminster Road, Petersborough, PE1 1QC)
                  • Sheffield (Vulcan House, Riverside Entrance, 6 Millsands, Sheffield, S3 8NU)
                  • Solihull (Dominion Court, 41 Station Road, Solihull, Birmingham, B913RT)

                  Individuals can visit SSCs to receive assistance with visa applications.

                  After submitting an application for British citizenship, you can expect to hear the decision within four months. If you have any questions regarding your application, you can send an email to NationalityEnquiries@homeoffice.gov.uk.

                  If you need assistance with applying for British citizenship or you are not sure whether you meet the eligibility requirements, get in touch with our lawyers. They can assess your circumstances and, if you qualify, guide you through the application process.

                  To complain to the Home Office, you should send an email to complaints@homeoffice.gov.uk. When making a complaint by email, make sure to include the following information:

                  • Personal details
                  • A detailed description of the problem you are complaining about
                  • Names of staff involved
                  • Names of witnesses (if relevant)
                  • Supporting documents (if relevant)
                  • Home Office reference details (if relevant)

                  Complaints to the Home Office can be made about, for example, the service you received or the conduct of the Home Office staff. It is worth noting that the incident you are complaining about must have happened within the last three months.

                  Alternatively, you use the online complaints form which should be used for complaints about UKVI’s service.

                  You should receive a response to your complaint within 20 working days.

                  Those who want to get in touch with the Home Office can also do so via the following social media accounts:

                  However, it is difficult to predict what the waiting time for the response will be as not all accounts are being monitored for communication purposes.

                  If your query is urgent, you should use other contact methods.

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