How Do I Contact The Home Office?
You may need to get in contact with the Home Office to find out the status of your application for a UK visa. Find out more about what the methods to get in touch with the Home Office are.
We are a team of specialist UK immigration lawyers based in London. Call us today on 020 4502 8582 for professional help and assistance whatever situation.
Page Contents
- How Can I get in Touch with the Home Office?
- How to Reach the Home Office from within the UK?
- How to Reach the Home Office from Outside the UK?
- How to Contact the Home Office for Help with an Online Application?
- What is the Cost of Contacting the Home Office?
- How Can London Immigration Lawyers Help?
- Frequently Asked Questions
How Can I Get in Touch with the UKVI/Home Office?
If you want to get in touch with the UK Home Office, you can use a Home Office contact phone number if calling from inside or outside the UK.
You may use need to find a UK Home Office email if you wish to send a message or you can a send a letter or use the online portal.
Depending on which method you opt for, you might need to pay certain charges. If you are not sure which method is the most suitable for your query, get in touch with our lawyers as we can advice on how you should contact the Home Office or contact UKVI.
How to Contact the Home Office from within the UK?
Those who are in the UK and want to contact by phone should call a home office immigration contact number as below:
- +44 (0) 300 790 6268 for General enquiries (opening hours are 09:00 – 16:45 Monday to Thursday, and 09:00 – 16:30 on Friday)
- +44 (0) 300 123 7379 for EU citizen/settlement application queries (opening hours are 08:00 – 20:00 Monday to Friday, and 09:30 – 16:30 on Saturday and Sunday)
- +44 (0) 80 8801 0503 for asylum queries (opening hours are 08:30 – 17:00 Monday to Friday)
- +44 (0) 300 123 4699 for Sponsor and educator queries (opening hours are 11:00 – 15:00 Monday to Thursday)
Alternatively, those who prefer to send their query by email can use the following email addresses:
- ASCorrespondence@migranthelpuk.org for Asylum queries
- businesshelpdesk@homeoffice.gov.uk for Sponsor queries
- educatorshelpdesk@homeoffice.gov.uk for Educator queries
How to Contact the Home Office from Outside the UK?
Those who are abroad but need to contact the Home Office can call +44 (0) 20 3080 0010 or +44 (0) 203 875 4669 for general enquiries. The opening hours are 08:00 – 20:00 Monday to Friday, and 09:30 – 16:30 Saturday and Sunday (UK local time).
Callers can use these numbers to get information on the progress of their UK visa application, if they have made a mistake on their application or are unable to access your account or need to make a payment.
It is also possible to send an email from abroad to UK Visas and Immigration. Each enquiry costs £2.74 but includes the initial email and any follow-up emails as long as their relate to the same enquiry.
If contacting the Home Office via the online portal can expect to get a response within five working days. For urgent matters, the Home Office advice contacting them by phone for a faster response.
How to Contact the Home Office for Help with an Online Application?
Those who are in the UK and have one of the following issues should send an email to ApplyOnlineE-Support@homeoffice.gov.uk:
- Struggling to submit an online visa application
- Needing to updated details of an already submitted application
- Having problems entering the Sponsor Licence number online
- Unable to access their UKVI account
To receive help with their application, those who contact the Home Office support team must:
- Write an email giving details of the problem they are experiencing and provide contact details, such as name
- Include screenshots of the issue if possible
- Send the email to ApplyOnlineE-Support@homeoffice.gov.uk
You can expect a reply from the Home Office within one working day.
What is the Cost of Contacting the Home Office?
The cost of contacting the Home Office varies depending on the method used and whether the person is in the UK.
For those who are in the UK the fees are:
- Up to £0.10 per minute for landlines beginning with 030
- Between £0.3 – £0.40 per minute for mobile phones beginning with 030
- £0.16 per minute for landlines beginning with 02
- Between £0.3 – £0.65 for mobile phones beginning with 02
There is no fee for using the Freephone service which includes phone numbers beginning with 0800 and 0808. Similarly, those who send an email to the Home Office while inside the UK do not have to pay any fees.
Those who want to contact the Home Office from abroad need to pay the following fees:
- £2.74 per query for the email service of the International Contact Centre
- £0.69 per minute for the telephone helpline of the International Contact Centre
How Can London Immigration Lawyers Help?
At London immigration lawyers, we have a team of highly qualified immigration lawyers who have experience helping clients with a wide range of immigration queries. Our lawyers can analyse your situation and offer professional legal advice. They can help you find solutions to all kinds of problems, no matter how complex they are. They can also help you make sure that your case is as strong as possible, maximising your chances of success.
If you need to contact the Home Office, our lawyers can tell you in detail which contact method you should choose. And, if you are waiting for a decision regarding a visa application, they can also liaise with the Home Office on your behalf. Thanks to the help of our lawyers, achieving your immigration goals can be stress-free and easy.
Call our London immigration lawyers on 020 4502 8582 to find out more about the services we offer. We are here to help you in person, via the phone, or online.
Legal Disclaimer
The information provided is for general informational purposes only and does not constitute legal advice. While we make every effort to ensure accuracy, the law may change, and the information may not reflect the most current legal developments. No warranty is given regarding the accuracy or completeness of the information, and we do not accept liability in such cases. We recommend consulting with a qualified lawyer at London Immigration Lawyers before making any decisions based on the content provided.
Last modified on November 18th, 2025 at 3:45 pm
Advice Package
Comprehensive immigration advice tailored to your circumstances and goals.
Application Package
Designed to make your visa application as smooth and stress-free as possible.
Fast Track Package
Premium application service that ensures your visa application is submitted to meet your deadline.
Appeal Package
Ensure you have the greatest chance of a successful appeal. We will represent you in any case.
The Advice Package
During this untimed Advice Session with our professional immigration lawyers in London, you will receive our comprehensive advice, completely tailored to your needs and your situation.
The Application Package
With our Application Package, your dedicated immigration lawyer will advise you on your application process and eligibility. Your caseworker will then complete and submit your forms to the Home Office on your behalf.
The Fast Track Package
Our Fast-Track Application Package is a premium service for those who need to submit their application in time with their deadlines. Your case will become a top priority for our lawyers and you will benefit from our highest-quality services.
The Appeal Package
By choosing our Appeal Package, you can rely on our lawyers’ legal knowledge and experience to ensure you have the highest chance of a successful appeal. We will also fully represent you in any hearings/tribunals.
Related pages for your continued reading.
Frequently Asked Questions
The main address of the UK Home Office is 2 Marsham Street, London, SW1P 4DF, United Kingdom.
There are also numerous Service and Support Centres (SSCs) located around the UK. They can be found in the following cities:
- Belfast (Her Majesty’s Passport Office, Law Society House, 90-106 Victoria Street, Belfast, BT13GN)
- Cardiff (General Buildings, 1st Floor, 31-33 Newport Road, Cardiff, Wales, CF24 0AB)
- Croydon (Lunar House, 40 Wellesley Road, Croydon, CR9 2BY)
- Glasgow (Festival Court 1, 200 Brand Street, Govan, Glasgow, G51 1DH)
- Liverpool (The Capital Building, 6 Union Street, Liverpool, L39PP)
- Peterborough (Her Majesty’s Passport Office, Aragon Court, Northminster Road, Petersborough, PE1 1QC)
- Sheffield (Vulcan House, Riverside Entrance, 6 Millsands, Sheffield, S3 8NU)
- Solihull (Dominion Court, 41 Station Road, Solihull, Birmingham, B913RT)
Individuals can visit SSCs to receive assistance with visa applications.
After submitting an application for British citizenship, you can expect to hear the decision within four months. If you have any questions regarding your application, you can send an email to NationalityEnquiries@homeoffice.gov.uk.
If you need assistance with applying for British citizenship or you are not sure whether you meet the eligibility requirements, get in touch with our lawyers. They can assess your circumstances and, if you qualify, guide you through the application process.
To complain to the Home Office, you should send an email to complaints@homeoffice.gov.uk. When making a complaint by email, make sure to include the following information:
- Personal details
- A detailed description of the problem you are complaining about
- Names of staff involved
- Names of witnesses (if relevant)
- Supporting documents (if relevant)
- Home Office reference details (if relevant)
Complaints to the Home Office can be made about, for example, the service you received or the conduct of the Home Office staff. It is worth noting that the incident you are complaining about must have happened within the last three months.
Alternatively, you use the online complaints form which should be used for complaints about UKVI’s service.
You should receive a response to your complaint within 20 working days.
Those who want to get in touch with the Home Office can also do so via the following social media accounts:
However, it is difficult to predict what the waiting time for the response will be as not all accounts are being monitored for communication purposes.
If your query is urgent, you should use other contact methods.
A Home Office reference number is a unique number that is used by the Home Office to keep track of your application. It will be included on all correspondence from the UKVI and Home Office.
The amount of time it takes for the Home Office to send a decision letter on an application depends on what visa you have applied for and whether you have applied from inside or outside the UK.
Contact London Immigration Lawyers for more advice on processing times for specific UK visas.
